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Terms and Conditions of Use of the Website
The use of this website https://aparthotelgudaurihills.com/ka/ (hereinafter: the “Website”) is governed by the following terms and conditions established by “Premium” LLC (Registration No. 405004677) (hereinafter: the “Company”, “We”, “Hotel”). (hereinafter: the “Terms and Conditions”).
Company contact information:
Premium LLC (Business Registration Number 405004677) (Business Registration Number 405146596)
Address: —-Kazbegi District, Gudauri Village ———–
E-mail: reception@gudaurihills.com
Phone: +995 599663322
Introduction
These Terms and Conditions of Service govern the use of our website by the user (hereinafter referred to as: “Guest” or “You”), which is located at https://aparthotelgudaurihills.com/ka/ and which is operated by Areali Inc. LLC. (S/N: 405122077) (hereinafter: “Area”)
By using our website and making a reservation, you agree to these Terms and Conditions, which are equivalent to a contract concluded between us. Please read them carefully before making a payment. An integral part of these Terms and Conditions is the Terms of Personal Data Processing – Gudauri Resort (1).docx
These Terms and Conditions apply to the relationship between you and the company and apply to all reservations for hotel rooms. You agree that the reservation will be made in good faith, in accordance with the established rules (without limitation) and for no other purpose.
By agreeing to these Terms and Conditions of Use of the Website, you declare that you have read and fully agree to them.
Information Collection
We collect personal data about you in order to process your order and provide you with services. The information that we may request, collect and process from you, if necessary, is:
Name and surname;
Email;
Mobile phone number;
Place of residence, city, country;
Personal identification number.
Rates and payment:
When booking a hotel room, you pay 100% of the total cost of the reservation in advance, in the currency specified in advance;
Online payment is made through the secure payment system of JSC TBC Bank, where you enter your credit card details once and confirm the debiting of the amount from your credit card using the 3D security code. If desired, you can also make a payment via Apple wallet or Google wallet;
The hotel room rate does not include breakfast, drinks and/or other additional services. The cost of breakfast is an additional 50 GEL;
In case you leave the hotel early or arrive with less than the specified number of people, the amount you paid is non-refundable;
In case you wish to add a bed to the room, accordingly, you will use the so-called “extra bed” service, you will be charged an additional fee for this service in the amount of 50 GEL.
Cancellation of the order/refund/refund
If the guest cancels the reservation 14 days before the reservation date, the amount paid will be fully refunded, and if the guest cancels the reservation less than 14 days before the reservation date, the amount paid by him will not be refundable;
The refund/refund will be made within 7 working days of the cancellation of the reservation;
Refunds will be made using the same payment method;
Refunds will be made minus the so-called cancellation fee, which is 2% of the amount you paid;
To cancel your reservation, please send an e-mail to reception@gudaurihills.com, with the subject line “Cancellation of reservation”. The message must include:
• Reservation confirmation number
• Guest name/surname
Arrival and departure
Standard check-in time is 3:00 PM.
Standard check-out time is no later than 12:00 PM.
Early check-in or late check-out is possible for an additional fee.
Upon arrival at the hotel room, the guest must present a valid identification document.
Upon arrival at the hotel, the guest additionally signs a registration card, which is an integral part of these Terms and Conditions.
Right to refuse service
The hotel reserves the right to refuse to provide you with service (without refund) if:
• You are under the influence of alcohol, drugs or other intoxicating substances and are disruptive;
• You are disturbing the peace of other guests;
• You are attempting to use our hotel for illegal purposes;
• You are intentionally damaging hotel property or guests;
• If you exceed the established number of persons allowed in the room without permission;
• In case of suspicion of fraud or unauthorized or illegal transactions.
Information Storage
Your personal information, except for your credit card details, is stored on secure servers in the area;
Information about your credit card details is stored on secure servers of JSC TBC Bank;
Please note that the information